Refund policy
Wyld Spell Return Policy: Store Credit Only
1. Eligibility for Returns:
- Items may be returned within 30 days from the date of purchase.
- Products must be unused, in their original condition, and include all original packaging, tags, and receipts.
- Final sale items, clearance items, and customized products are not eligible for return.
2. Return Process:
- To return an item, please email: support@shopwyldspell.com
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If returning by mail, please pack the item securely and send it to: 4241 Montgomery Dr. # 101 Santa Rosa CA 95405
You are responsible for return shipping costs unless the return is due to an error on our part.
3. Issuance of Store Credit:
- Once we receive and inspect the returned item, a store credit will be issued for the value of the item(s) returned.
- Store credit will be sent via email in the form of a digital gift card.
4. Using Store Credit:
- Store credit can be used towards future purchases online
- Store credit does not expire and is non-transferable.
- Store credit cannot be redeemed for cash.
5. Conditions:
- Store credit is issued for the purchase price of the returned item(s) only. Shipping fees, if applicable, are non-refundable.
- Any remaining balance from store credit after a purchase will stay on the account for future use.
6. Exceptions and Additional Information:
- We reserve the right to deny returns or issue store credit if the returned item does not meet our return criteria.
- For assistance or more information about our return policy, please contact our customer service team at [contact details].
To start a return, you can contact us at support@shopwyldspell.com
Return Address:
4241 Montgomery Dr. # 101
Santa Rosa CA 95405
Please provide:
Name
Order#
Thank you for shopping with us!